We need an experienced client service representative for our Lebanon Ohio office.  Competitive salary, with full benefits 100% paid. Group health insurance, life insurance, long-term and short-term disability, 401(k) with matching.  

Job requirements:

• Insurance license in property casualty… Life and health license optional but a plus.
• Minimum of three years’ experience working in an independent agency.
• Ability to multi-task.
• Ability to handle difficult customers.
• Effective communication skills – both verbal and non-verbal.
• Must always be friendly and willing to provide assistance to others.
• A good memory for data and details.

Job Description:

• We utilize AMS 360 software platform.
• Ensure that customers make buying decisions armed with the right amount of information.
• Analyze customer’s complaints and recommend solutions.
• Discuss with customers on telephone and provide information on the company’s products and services.
• Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
• Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
• Call customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
• Take S.O.S calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients.
• Communicate changes or adjustment in policies to client.

 To apply please call Michael Wagner ...(937)620-5104